Bannière 1

TERMS & CONDITIONS

        1. PURPOSE

The following terms and conditions aim to define the legal framework, the rights and reciprocal obligations between the parties referred to hereafter, which will apply to any purchase made by email, phone, mail or through the website www.bosabo.com

On the one hand,              
AUDOUIN company which makes and distributes BOSABO through the website www.bosabo.com,

Registered office: 4 rue des Amourettes , Montigné sur Moine 49230 Sèvremoine France

Company Register under number 75 B 189

Intracommunity VAT number: FR 51 304 475 544

And on the other hand,

Anyone wishing to place an order on the website www.bosabo.com, by mail, email or phone (hereafter defines the user)

These terms and conditions concern consumers exclusively and do not apply to retailers.
Any user of the web site declares it has the legal capacity to place an order and use the payment method selected.

The user can at any time consult the general terms and conditions of sale located in the section on the bottom of the website by clicking on "General Terms and Conditions of sale and use".
When purchasing on the website  www.bosabo.com  it is compulsory for the consumer to accept the general terms and conditions for confirmation of any order.

When ordering by mail or telephone, the general conditions of sale will apply from the time of the order.

AUDOUIN reserves the right to change the terms and conditions of sale at any time without notice. In this event, the conditions will be those in effect at the time of the order.

If any particular clause of these terms and conditions is held to be invalid or declared as such by a competent court, the other clauses remain in full force and effect.

        2. PRODUCT & AVAIBILITIES

The availability of the clogs shoes shown on the website depends on the production capacity of the AUDOUIN atelier. There is no stock kept, all the BOSABO pair are made to order after order confirmation and payment received. We need 1 or 2 week(s) to make the pair. This time production may vary with holiday.

The order and delivery are confirmed only by a confirmation email sent from contact@bosabo.com

This period is given for guidance; if it exceeds thirty working days after confirmation of payment for the order, the sales contract may be cancelled at the request of the buyer who will be fully refunded.

The products shown are photographed and described as faithfully as possible. However, depending on the browser and/ or screen used, the colours may not match the goods exactly.

The items are described and presented with the greatest possible precision.

Nonetheless, if an error or omission has occurred in this presentation, AUDOUIN declines responsibility.

        3. ORDER

For ordering a product on the Eshop www.bosabo.com, each user must:
1) Fill in the identification form, entering all the information requested. A login and password will be send by email
2) Select the item(s), or the size(s) and or the colour(s) wished
3) Confirm the order by emptying the basket
4) Make the payment in the terms provided

Placing an order other than on the web site

  • By  email : contact@bosabo.com
  • By mail to the following postal address:
    STE AUDOUIN
    4 rue des Amourettes
    Montigné sur Moine
    49230 Sèvremoine
    France

We are committed to making and fulfilling orders. Failing which, we will contact the customer to offer to provide another article. In the absence of agreement between the parties, the order will be cancelled and fully refunded.

We reserve the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order or where there is any suspicion of fraud.

        4. PRICES

The prices of the items are stated in Euro (€) including all VAT from France. 

Each order made on the Site and delivered to a non-EU country may be subject to further taxes and customs duty which are applied upon arrival of the package to its destination. Customs duty and further taxes associated with delivery are the responsibility of the Client. We are not required to verify nor inform you of customs duty and applicable taxes. Please note that by ordering from the Site, you are considered an official importer and required to respect all rules and regulations of the country in which you receive the merchandise. We insist that our clients be aware that trans-border deliveries may require procedure of opening and inspection by customs authorities.

The items will be invoiced based on rates in effect at the time of the transaction registration. The items remain the property of AUDOUIN until full payment is received. The price is payable in full and in one payment. AUDOUIN reserves the right to change the prices at any time, except that the price listed in Eshop on the day of the order shall be the only one applicable to the user.

SHIPMENT COST

Delivery costs are automatically calculated and are shown before confirmation of each order  

  • France : shipping cost offered
  • European union: 15€
  • Other countries: 45€
  • Custom duties may be apply

        5. DEADLINE & DELIVERY

The production time is +/- 10 days excluding weekends and holidays.

This delay is only given for information without any guarantee.  

If the user needs the order in shorter delay, please send an email to contact@bosabo.com to know the feasibility.

This period is given for guidance; if it exceeds thirty working days after acceptance of payment for the order, the sales contract may be cancelled at the request of the buyer who will be fully refunded. The user has to send an email. The reimbursement will be made within 14 days. 

SHIPPING TIME

  • France : Colissimo – 2-7 working days
  • Other countries: Colissmo – 8-15 working days

All the packages are always travelling at the User's own risk. If the original packaging is damaged, torn or open at the time of delivery, you must note the words "Subject to reservation + ground (s)" and check the condition of the item(s). Or refuse the package with a note "refused because opened or damaged" on delivery by the carrier.

Then the user has a period of three days to inform our company about it and state in detail the problem identified (e.g. damaged package, already open...). Please email contact@bosabo.com 

The deliveries are made to the address on the order form. Any details below are required:

  • Access code,
  • The presence of a caretaker,
  • Any other information you consider relevant to the proper delivery of the order.

Delivery at the workplace is recommended if possible.

In the event of error or inaccuracies in the name and address of the buyer, we will not be liable for failure to deliver the order.

The tracking number will be sent to the user by email.

The carriers Colissimo will drop a notification card informing you of the status of your package through your letter box. You must go to the post office with the notification card or your parcel number and present proof of identification. The time for holding is 7 consecutive days from the day after the date of posting the calling card. After this period, the package will be returned.

If the package is returned to AUDOUIN upon receipt we will make every effort to contact and schedule a new delivery. This will be done through the La Poste Colissimo. The shipping cost for this new delivery will be at the charge of the user.

        6. PAYMENT

The price is payable on order and in a single payment If paying by cheque, the order will be processed upon receipt thereof.

BANK CARD Visa, MasterCard

Bank card through the BNP PARIBAS secure system MERCANET, which uses SSL (Secure Socket Layer) so that the information transmitted is encrypted by software and no third party can access the information during transmission over the network.

CHEQUE from a French bank - only available for French resident

The cheque (in euro) has to be sent by post to the following address and made payable to STE AUDOUIN:

STE AUDOUIN

4 rue des Amourettes

Montigné sur Moine

49230 Sevremoine France

BANK TRANSFER

The user must contact AUDOUIN by email contact@bosabo.com to know the possibility to make a bank transfer. If yes, AUDOUIN will send our bank details to the user.

When payment is made through Bank transfer, the user has to mentioned the order number and send a proof of payment as soon as possible.  

PAYMENT CONFIRMATION

The price is payable on order and in a single payment If paying by cheque, the order will be processed upon receipt thereof. If paying by bank transfer, the order will be processed upon receipt on our bank account.

We do not accept cash, money orders and cash on delivery.

        7. RETURN POLICY

Items must be returned to AUDOUIN within 14 days of the date of delivery.
AUDOUIN will only authorize a refund or exchange for standard shoes (non-customized or bespoke) sold on its online store and returned in its original condition.

In accordance with applicable laws in France, customized or bespoke products cannot be returned or exchanged.

Shoes must be returned in their original condition and unworn.

BOSABO will inspect the condition of returned products. Returns will not be accepted if the items have been used or are visibly damaged. BOSABO will issue reimbursement for the full amount paid if the returned product complies with the above mentioned terms.

If the returned item does not fulfill our terms, it will be sent back to the customer at our expense. The customer will not be entitled to ask any compensation or reimbursement. 

HOW TO RETURN YOUR ORDER

To facilitate the processing of your request for an exchange or refund, client must contact AUDOUIN by email prior to returning the item(s) – contact@bosabo.com

You can return the item(s) using the courier service of your choice. The return shipment cost are at the charge of the user. Please provide us with the package tracking information. If the item is damaged or lost during the return shipment AUDOUIN will not be responsible.

Please include the following with the returned item(s):

  • Your full contact details
  • A copy of the invoice or internet order
  • Return form (the document that AUDOUIN provides to you)

Returned items should be sent to the following address

STE AUDOUIN - BOSABO
4 RUE DES AMOURETTES

MONTIGNE SUR MOINE

49230 SEVREMOINE

FRANCE

EXCHANGE

In case of a price difference, you will be contacted by AUDOUIN to discuss a refund or payment method.

The processing time for exchanges is 10 working days (excluding delivery).

For all urgent requests (weddings, ceremonies, gifts, or holidays) or for customer specified delivery dates please contact our customer service center. We will make every effort to minimize our turnaround time.

REFUND

Refunds for compliant items will be issued within 14 days of receipt of returned items. The mode of reimbursement will match that with which the order was first placed.

The reimbursement will cover the total amount paid (including transport costs).

BE CAREFUL with the wooden sole: Although the wood is hard and durable, it can be a fragile material if not treated right. If dropped or if you should knock into something, the wood may chip. We recommend paying attention to sidewalks, stairs, bike pedals. We do not offer replacements or refunds for chipped clogs unless there is a clear fault with the product.

        8. CONTACT US

For any further information or question, AUDOUIN is at your disposal by email contact@bosabo.com or by phone from Monday to Friday 8.00am to 12.30pm & 1.30pm to 5.00pm +33 (0)2.41.64.77.76

        9. PROTECTION OF PERSONAL DATA

Data relating to orders is kept on reliable and durable computer media. They are as proof of the contractual relations between the parties in the same way as any document drawn up, received or kept in writing.

The customer data are exclusively used by AUDOUIN. In accordance with the regulations of the National Commission for Data Protection (CNIL), we will not sell or communicate your email in any way. AUDOUIN does not use the services of third-party advertising companies who display advertisements when you visit our web site, and does not transmit the information in its customer database to commercial partners.

You also have the right to ask AUDOUIN to modify or delete your data. The user has to send an email to contact@bosabo.com

     10. LAWS & REGULATIONS

These terms and conditions of online sale are subject to French law.

     11. INTELLECTUAL PROPERTY

All the elements of the website are the exclusive intellectual property of AUDOUIN Company.

No one is allowed to use, redistribute, reproduce, any component or element of the website (including softwares, visuals, viedos or sounds).